Factory Resetting a Kevo Plus Gateway

Factory Resetting and Re‑Enrolling a Kevo Plus Gateway

Overview

A factory reset of the Kevo Plus gateway is required if remote lock control is not working or if the gateway needs to be re‑paired to your Kevo account. This process clears the gateway’s configuration, updates its firmware, and prepares it for pairing again.

⚠️ This process is timing‑sensitive. Follow the steps exactly and do not skip any steps. Skipping steps or moving too quickly can cause the reset or pairing process to fail.

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When a Factory Reset Is Needed

You may need to factory reset the Kevo Plus gateway if:

• Remote lock/unlock is not working
• The gateway will not come online
• The gateway is stuck during pairing
• Support has instructed you to reset and re‑enroll the gateway

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Before You Begin

Confirm the following before starting:

• The Kevo Plus gateway is plugged in and powered on
• The gateway is connected to your home network
• The Bluetooth antenna is securely attached
• You are signed into the Kevo app as the Owner of the locks

Important: Only the Owner of the locks can add or re‑enroll a Kevo Plus gateway. Admin or Anytime users cannot complete this process.

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Step 1: Factory Reset the Kevo Plus Gateway

1. Locate the reset hole next to the antenna on the Kevo Plus.
2. Insert a SIM tool or paper clip into the hole to press the reset button.
3. Release the button and allow the gateway to begin the reset process.

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Step 2: Wait for Firmware Update to Complete

After the reset:

• The gateway will download and install a firmware update automatically.
• The LED ring will show pulsing amber during this process.

⏱️ Wait at least 30 minutes before continuing.

❗ Not waiting the full 30 minutes is the most common reason this process fails.

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Step 3: Confirm Gateway Is Ready

After the reset and firmware update:

• The LED ring should be pulsing white

If the LED is not pulsing white:

• Repeat the factory reset starting from Step 1

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Step 4: Remove Power from Gateway

1. Unplug the Kevo Plus gateway.
2. Leave it unplugged until instructed to reconnect it during pairing.

This step is critical for the pairing process to work correctly.

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Step 5: Re‑Enroll the Kevo Plus Gateway

1. Open the Kevo mobile app.
2. Tap + to pair a device.
3. Select your lock brand:
   • Kwikset
   • Baldwin
   • Weiser

4. Select Kevo Plus.

   

5. Continue until you reach the “Before You Connect” screen.
6. When prompted (before tapping the final Check button):
   • Plug in the Kevo Plus gateway
   • Wait until the LED ring is pulsing white
7. Tap the green Check button to begin pairing.

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Step 6: Confirm Successful Pairing

During pairing:

• Magenta LED — searching for locks in your account
• Solid blue/green LED — gateway is online and ready

To confirm:

1. Return to My Locks & eKeys in the app.
2. Open a lock dashboard.
3. Verify you can lock and unlock using the Kevo Plus gateway.

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Kevo Plus LED Ring Reference

During the reset and update process, the LED ring may show the following states:

• Solid amber — starting reset
• Rapid amber flashing — reverting to factory firmware
• Pulsing amber — downloading firmware update
• Rapid amber flashing — applying firmware update
• Pulsing white — ready to pair

After power cycling:

• Solid white — connecting to the internet
• Pulsing white — ready for pairing

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Video Walkthrough

A step‑by‑step video demonstration is available:

🎥 Kevo Plus Factory Reset & Pairing Tutorial
https://youtu.be/-Nw1vTmAeXQ

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Related Articles

• Firewall Adjustments for Kevo Plus
• Enrolling a Kevo Lock
• Resetting a Kevo Lock

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If you need further assistance, contact [e-mail].