Resetting Kevo Lock

Overview

Resetting a Kevo lock removes all existing eKeys, user access, and enrollment data from the lock. After a reset, the lock returns to a factory‑default state and must be enrolled again before it can be used.

⚠️ Kevo 1 and Kevo 2 locks use slightly different reset procedures. Follow the instructions that match your lock model.

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When You Should Reset the Lock

A reset is appropriate in the following situations:

• You have sold your home and want to remove all eKeys and access so the new owner can set up the lock.
• You want to start over by removing all existing users and permissions.
• The lock is enrolled to an account you no longer control.
• You accidentally deleted your eKey and you were the Owner of the lock.
• Support has instructed you to reset the lock as part of troubleshooting.

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Important Things to Know Before Resetting

• Resetting the lock cannot be undone.
• All users and eKeys will be permanently removed.
• Physical access to the lock is required.
• After resetting, the lock must be re‑enrolled in the Kevo mobile app.
• Resetting the lock does not delete your Kevo account.

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Resetting a Kevo Lock

1. Remove the back plastic cover from the back of the lock.

2. Reset the lock:

   a. For Kevo 2nd Generation, Kevo Convert, Kevo Contemporary and Baldwin Evolved locks, press and hold the A reset button until the lock beeps (approximately 5-10 seconds).

b. For Kevo 1st Generation, press and hold the Reset button until the lock beeps (approximately 5-10 seconds).

3. From the Kevo app’s main My Locks & eKeys screen, tap on the + (upper right for iOS and lower right for Android).
4. Select Pair a Device.
5. Choose the brand of your lock (Baldwin, Kwikset or Weiser).
6. Select the lock type (e.g. Evolved, Kevo 2nd Gen, Kevo Contemporary).
7. Use a different lock name when prompted.
8. Press the black round Program button on the back of the lock and hold your phone near the lock. This process will enroll the lock into your account via Bluetooth.
9. If the app adds your lock successfully, that indicates that it had been reset correctly in step 2. Feel free to rename the lock and confirm that it is working properly.
10. On the other hand, if the app reports a Device Already Enrolled error, your lock was not reset correctly so start over with step 2.
11. Send eKeys to other users, if desired.

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Common Questions

Does resetting the lock cancel my subscription?
No. Resetting the lock does not affect your Kevo account or subscription.

Can I reset the lock remotely?
No. Resetting the lock requires physical access to the lock.